Consequence: The digital transformation initiatives resulted in major enhancements in client expertise, with the corporation reporting a twenty% increase in purchaser gratification rankings. The e-commerce platform and mobile app also resulted inside of a 15% boost in on the internet revenue, which helped to offset the drop in footfall at https://case-study-writing-servic20250.blue-blogs.com/36367239/fascination-about-hbr-case-study-solution